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Questions about products, installation, shipping, or anything else — our team responds fast and knows the product inside out.

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Talk to
our team.

Whether you're a first-time buyer or a professional installer with a technical question, we respond within hours during business days.

✉
Email
support@apexshield.com
📞
Phone
+1 (800) 555-0199
💬
Live Chat
Mon–Fri, 9am–6pm EST
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Instagram DMs
@apexshieldppf
Business Hours
Monday – Friday9:00 AM – 6:00 PM EST
Saturday10:00 AM – 3:00 PM EST
SundayClosed
Avg Response TimeUnder 4 Hours
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Questions

Frequently
asked questions.

Product & Installation
Paint Protection Film is a thermoplastic urethane film applied over your vehicle's paint. It creates an invisible barrier against rock chips, scratches, UV rays, and environmental contaminants. Our APX PPF also self-heals light scratches when exposed to heat.
Yes — with the right tools and preparation. Start with smaller panels like mirrors or door cups. The Shield Pro Kit includes a 60-page installation manual and private video library to guide you through every step.
Yes. APX PPF is available in both Gloss (enhances paint depth) and Matte (transforms gloss paint to satin finish). Select at checkout.
APX PPF carries a 10-year manufacturer warranty against delamination, yellowing, cracking, and adhesive failure. With proper care, many installations last well beyond the warranty period.
Compatible with all standard automotive paint finishes — gloss, matte, satin, and factory-wrapped surfaces. Safe for paint, plastics, chrome trim, and headlights.
Orders & Shipping
Standard shipping is 3–5 business days in the US. Expedited (2-day) and overnight options at checkout. All orders ship within 1–2 business days. International orders: 7–14 business days.
Yes — free standard shipping on all US orders over $200. The Shield Pro Kit ships free priority regardless of order total.
Yes. We ship to 40+ countries. Rates and delivery estimates shown at checkout. Import duties and taxes may apply in your country.
All major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and other Stripe-supported methods. All payments encrypted through Stripe.
Orders can be modified or cancelled within 2 hours of placement, before warehouse processing. Contact us immediately via email or phone.
Delivery

Fast, reliable
shipping.

📦
Standard
3–5 Days

Reliable ground shipping to all 50 US states. Full tracking on every order.

Free on $200+ · Otherwise $9.99
⚡
Expedited
1–2 Days

Need it fast? Expedited gets your order to the door in 1–2 business days.

From $19.99 · Free on Shield Pro Kit
✈
International
7–14 Days

We ship to 40+ countries. Rates calculated at checkout based on destination.

From $24.99 · Duties may apply
Returns

30-day
return policy.

Not satisfied? Return any item within 30 days of delivery for a full refund or exchange — no questions asked.

Returned items must be unused and in original packaging. Refunds processed within 5–7 business days of receiving your return.

1
Contact Us

Email support@apexshield.com with your order number and return reason. We'll reply with a prepaid label within 24 hours.

2
Pack Your Item

Repack in original packaging. Attach the prepaid return label and drop at any authorized carrier location.

3
Get Refunded

Once received and inspected, your refund is processed to the original payment method within 5–7 business days.